Shipping & Cancellation Policy for Monkeysingh.com
At Monkeysingh.com, we strive to provide efficient services and ensure customer satisfaction. As a digital service-based company, we have specific policies in place regarding service delivery and cancellations. Please read our Shipping & Cancellation Policy carefully.
1. Service Delivery (Digital Shipping)
Monkeysingh.com primarily offers digital graphic design services, and all final deliverables will be provided electronically through email or other agreed digital means.
- Delivery Timeline: Upon project approval, final design files will be delivered within the timeframe agreed upon at the start of the project. Delivery times may vary based on the complexity of the project and the revisions required.
- File Formats: Designs will be delivered in common formats such as JPEG, PNG, PDF, or other formats specified during the project consultation. Source files (e.g., PSD, AI) will be provided upon request if agreed upon in the project scope.
2. Cancellation Policy
Cancellation by Customer
Monkeysingh.com allows customers to cancel orders under certain conditions:
- Before Work Has Started: If you wish to cancel a project before any design work has begun, you are entitled to a full refund. Please refer to our Refund Policy for more details.
- After Work Has Begun: If a project is cancelled after the design process has started, Monkeysingh.com reserves the right to charge for the work completed up to the point of cancellation. The remaining balance, if any, may be refunded at Monkeysingh's discretion.
- Completed Projects: Once a project has been completed and delivered to the customer, cancellations are not allowed, and no refunds will be issued.
Cancellation by Monkeysingh.com
Monkeysingh.com reserves the right to cancel a project under the following circumstances:
- Failure to Provide Required Information: If the client fails to provide the necessary information or feedback to complete the project within a reasonable timeframe, Monkeysingh.com may cancel the project. Refunds for canceled projects will be determined based on the work completed.
- Violation of Terms: If a customer violates any of the terms outlined in our Terms & Conditions, Monkeysingh.com may cancel the project without the obligation to refund any payments made.
3. How to Request Cancellation
To request a cancellation, please follow these steps:
- Contact us at [email protected] with your project details and the reason for the cancellation.
- Cancellation requests will be reviewed, and eligible refunds will be processed in accordance with our Refund Policy.
4. Contact Information
“Monkeysingh.com” is Operated by Name for “Digital Media Step” Register Under GSTIN/UIN: 08ARRPC1623K1ZP
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: [email protected]
Phone: +91-9166691274
Address: DIGITAL MEDIA STEP, D -16 JANTA NAGAR RANKDI SODALA, JAIPUR-302006
By using Monkeysingh.com, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
